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  • Sales Floor Department Supervisor

    Posted: 06/29/2020

    Sales Floor Department Supervisor

    Lowe's State College

    Job Description

    What You Will Do

    The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).

    The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale.
    In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).
    Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets.
     

    What We're Looking For

    • Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
    • Requires morning, afternoon and evening availability any day of the week.
    • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
    • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

    What You Need To Succeed
    Minimum Qualifications

    • High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
    • 1 year of experience in customer service.
    • 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
    • Experience providing direction or supervision to teams (with or without direct report responsibility).
    • Experience supporting or participating in the process of training, mentoring and developing associates.
    • Experience working cross-functionally.
    • Strong working knowledge of Microsoft Office.
    • Ability to obtain sales related licensure or registration as may be required by law.

    Preferred Qualifications

    • 3 years of retail customer service experience.
    • 3 years of experience supporting the unique needs of Pro customers (Pro and Tool Rental Department Supervisor).
    • 3 years of experience supporting the unique needs of rental customers (Tool Rental Department Supervisor).
    • Experience managing a Profit and Loss statement (Tool Rental Department Supervisor).
    • Experience working in a tool or other product rental sector (Tool Rental Department Supervisor).
    • Experience in a leadership role with direct report responsibility.
    • Experience working in the home improvement retail sector.
    • Experience working in a fast paced, dynamic retail environment.
    • Experience in key carrying role with manager-on-duty responsibilities.
    • Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

    Job Type: Full-time

    Pay: $18.00 - $21.00 per hour

    Benefits:

    • 401(k)
    • 401(k) Matching
    • Dental Insurance
    • Flexible Spending Account
    • Health Insurance
    • Paid Time Off
    • Retirement Plan
    • Tuition Reimbursement
    • Vision Insurance

    Schedule:

    • 8 Hour Shift
    • Day shift
    • Holidays
    • Monday to Friday
    • Weekends

    Experience:

    • supervisory: 1 year (Preferred)
    • retail: 3 years (Preferred)
    • home improvement or construction: 1 year (Preferred)

    Additional Compensation:

    • Bonuses
    • Store Discounts

    Company's website:

    • jobs.lowes.com

    Benefit Conditions:

    • Waiting period may apply

    Work Remotely:

    • No
    Apply now for the Sales Floor Department Supervisor